Privacy PolicyÂ
ESMIA Management Limited
This privacy policy explains how we use any personal information we collect about you when you use this website. By registering with us or placing an order you will need to consent to us collecting certain personal data. If you would like your data, outlined below, deleted and removed, please Contact Us at any time.
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Information we do collect about you:
We collect information about you when you register with us or place an order for our products or services. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
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How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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How do we use cookies and other tracking tools?
We collect information about you to process and deliver your order, manage your account and, if you agree, to mail and email you about other products and services we think may be of interest to you. If you use our website, we also collect information through the use of cookies, you can find information on our cookies in the relevant section below.
If we courier your order to you, your shipping address, email address and phone number will be uploaded to our courier’s website to enable them to deliver your order. Our current courier is Parcelforce.
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Payments through our website are processed through Worldpay, our payment provider. Your information will be stored by them to enable the processing of your payment.
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Marketing & Advertisement.
If you have subscribed to our marketing emails, either via the opt-in tick box at checkout, subscription box on our homepage, verbally or via a signup form, we will send you information about products and services of ours which we think would be of interest. If you have consented to receive marketing, you may opt out at any point in the future.
We use a company called Ascend by Wix to send our email marketing. If you have consented to receiving marketing, then your name and email address will be stored on their secure systems as well. This information will only be used by us and cannot be accessed by any other company. Our paper mailings are handled by The Mailing People so they will receive your name and address from us so we can send you our latest paper marketing, including The Grapevine. They do not share this information with any other company.
If you no longer wish to be contacted for marketing purposes, please contact us.
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Access to your information and correction.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of this notice.
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Cookies.
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to ensure you get the best experience when using our site as they allow the site to remember things like basket contents and your username. We also use Google Analytics cookies to anonymously analyse your use of our site to improve it. You can set your browser to not accept cookies, but this may result in a loss of functionality.
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Other websites.
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy. We keep our privacy policy under regular review and we will place any updates on this page. We will notify you of any major changes to this policy. This privacy policy was last updated on 01, 08, 2021.
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Sharing your data.
We will never share or sell your personal information, other than outlined in this privacy policy, unless required to do so by law.
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How to contact us.
Please contact us if you have any questions about our privacy policy or information we hold about you:
- Utilising our Contact Us​ page or
- write to us at: ESMIA Management Limited, 160 City Road, London, EC1V 2NX.
Complaints.
If you wish to complain about our use or retention of your personal information, please contact the Information Commissioner’s Office.